Returns & Exchange Policy

At Forgedrigs, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, we offer a straightforward return and exchange process.

Eligibility for Returns

• Items must be returned within 30 days of purchase.
• Products must be in their original packaging, unused, and in the same condition as when they were received.
• To initiate a return, please provide proof of purchase such as an order number, receipt, or invoice.

Non-Returnable Items

• Custom-built PCs or components that have been modified or assembled as per customer specifications.
• Digital downloads, software, or gift cards.
• Items marked as final sale or clearance items.

Exchange Process

• If you wish to exchange a product, please contact our customer service team at support@[YourWebsite].com within 7 days of receiving your order.
• Exchanges are only allowed for items of the same or higher value.
• Shipping costs for exchanges are the responsibility of the customer unless the exchange is due to a product defect or error on our part.

Refunds

• Once we receive your returned item, our team will inspect it and notify you of the status of your refund.
• Approved refunds will be processed back to your original method of payment within 7-10 business days.
• Original shipping costs are non-refundable, and the customer is responsible for the return shipping charges unless the return is due to our error.

Damaged or Defective Items

• If you receive a damaged or defective product, please contact us immediately at info@PChelp.com with a description and photo of the issue.
• We will provide instructions on how to return the product for a full refund or replacement at no additional cost to you.

Contact Us

If you have any questions about our returns and exchange policy, please feel free to contact our support team at info@PChelp.com or call us at 8887647663.